Operations Manager (Hospitality Or Co-working Space)

Job Description – Vertical Lead (Innovspace) 

Department: Innovspace – Coworking, Managed Offices & Services 

Reports To: ED-OPS 

Location: Coimbatore 

ROLE OVERVIEW 

The Vertical Lead – Innovspace will be responsible for driving revenue growth and business performance across coworking, managed offices, and space-led services. The role focuses on profitable revenue, pricing discipline, and customer lifecycle management, with accountability for contribution margins and sustainable growth. 

KEY RESPONSIBILITIES 

1. Revenue Ownership 

• Own centre-level revenue and growth outcomes 

• Drive ARPU and revenue per square foot 

• Structure deals based on rent economics and contribution margins 

• Balance occupancy and pricing to protect profitability 

2. Pricing & Deal Strategy 

• Develop pricing strategies aligned with rent costs and market positioning 

• Prioritize managed offices, long-term contracts, and enterprise clients 

• Lead negotiations while avoiding margin erosion 

3. Existing Business Growth 

• Drive revenue growth through seat expansion, managed services, and renewals 

• Identify revenue leakage and recommend corrective actions 

4. Occupancy Management 

• Use occupancy as a business health indicator 

• Balance occupancy with pricing power and contribution margin 

5. Customer Retention & Escalations 

• Retain high-value clients and manage escalations effectively 

• Optimize client mix aligned with profitability objectives 

6. Market & Competitor Intelligence 

• Track competitor pricing and market trends 

• Identify opportunities for premium positioning 

7. Expansion Support 

• Provide data-backed inputs for new location evaluation 

• Support leadership in profit-led expansion decisions 

REQUIRED EXPERIENCE & PROFILE 

• 6–12 years of experience in coworking, managed offices, commercial real estate, hospitality revenue roles, or enterprise B2B sales 

• Strong exposure to pricing, deal structuring, and revenue optimization 

• Understanding of rent economics and margin vs occupancy trade-offs 

EDUCATION 

• Bachelor’s degree in Business Administration, Management, Commerce, Engineering, Real Estate, or a related field 
• Postgraduate qualification (MBA / PGDM) in Marketing, Sales, Strategy, or Operations is preferred 

CORE COMPETENCIES 

• Commercial ownership mindset 

• Strong negotiation and decision-making skills 

• Data-driven approach 

• Customer lifecycle management 

• Stakeholder coordination 

KEY PERFORMANCE INDICATORS 

• Total Revenue per Centre 

• Monthly & Quarterly Revenue Growth 

• ARPU and Revenue per Sq. Ft. 

• Contribution Margin 

• Managed Services Revenue 

• Renewal Quality 

• Occupancy Percentage (supporting metric)