Process Associate L1

Job Title: Process Associate

Location: Coimbatore (Work From Office)

Job Type: Full-Time

Experience: Freshers Preferred

Shift: Day Shift

Salary: ₹14,000 to ₹20,000 per month

Job Overview

We are looking for enthusiastic Process Associates to support our daily operational activities. The role involves managing customer interactions, updating records, and ensuring smooth workflow coordination. This is an office-based position suitable for freshers who are eager to start their career in a fast-paced environment.

Roles and Responsibilities

• Manage customer interactions through calls and provide clear, helpful responses.
• Record and update customer details accurately in internal systems.
• Assist in resolving basic customer concerns by following defined guidelines.
• Coordinate with team members to ensure smooth process flow.
• Share any recurring issues or customer inputs with supervisors.
• Maintain quality standards in communication and documentation.
• Ensure tasks are completed within the required timelines.
• Follow company protocols related to attendance, conduct, and confidentiality.

Eligibility Criteria

• Freshers are encouraged to apply; training will be provided.
• Strong communication skills in English and Hindi are essential.
• Basic knowledge of computers and ability to learn new tools quickly.
• Positive attitude, willingness to learn, and ability to adapt.
• Must be comfortable working from our Coimbatore office.

What We Offer

• Monthly salary of ₹14,000 to ₹20,000.
• Incentives available as per company policy.
• ESI and PF benefits as per statutory guidelines.
• Training sessions to help improve communication and process skills.
• Supportive team environment with opportunities for career growth.