Property Manager

Job Description – Guest Relation Officer (GRO)Create welcoming living experiences — not just manage rooms

Company Name: ZoloStays

Business Unit: Co-Living

Designation: Guest Relation Officer (GRO)

Location: Coimbatore

Salary Range: ₹3.5 LPA (₹2.5 LPA Fixed + ₹1 LPA Variable)

Employment Type: Full-time

About ZoloStays – Why We Exist

Zolo exists because living away from home should not feel like a struggle. Whether it’s a student stepping into a new city, a young professional building a career, or a traveler seeking comfort — every individual deserves dignity, warmth, and thoughtfully run spaces.

Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country. What sets us apart is not ambition or scale — it is our commitment to delivering quality consistently.

We are here to create human-first hospitality experiences — where safety is felt, service is genuine, and needs are addressed before they turn into complaints.

What We Believe:

• Excellence is a standard, not a milestone we don't settle for working when we know what “great” looks like
• Consistency creates trust — quality matters only when it shows up every day
• Ideas matter only when execution is deep and sustained
• Standards live through ownership and accountability

About Zolo Co-Living – The Vertical You’ll Join

Zolo Co-Living is India’s largest fully managed co-living platform, operating across major cities such as Bangalore, Pune, Hyderabad, Chennai, Mumbai, Delhi NCR, and more. We manage thousands of residents across multiple properties that operate 24×7.

As a Guest Relation Officer, you are the face of Zolo at the property level. You play a critical role in shaping the resident experience — from first interaction to daily living. Your work ensures residents feel safe, heard, and cared for while maintaining smooth on-ground operations.

The end customers are residents who expect hassle-free living, quick issue resolution, and a welcoming environment. This vertical is critical to Zolo because resident satisfaction, retention, and occupancy depend heavily on strong on-ground guest relations.

Explore what we run → https://zolostays.com/

What’s In It For You – Before Anything Else

● People Impact: Be the primary point of contact for residents and directly influence their day-to-day living experience.

● Learning: Gain hands-on exposure to hospitality operations, property management, customer handling, and basic sales.

● Growth: Clear career progression from GRO → ACEM → CEM → Area Manager roles based on performance.

● Stability: Work with a structured organization that values consistency, discipline, and on-ground ownership.

Role Overview – What This Role Is Really About

This role is for someone who enjoys interacting with people and taking responsibility on the ground. As a GRO, you will:

● Ensure smooth day-to-day property operations

● Act as the bridge between residents and internal teams

● Handle concerns calmly and resolve issues quickly

● Maintain occupancy, cleanliness, and safety standards

● Support sales intent and resident retention

This is not a desk job — it’s a people-facing, on-ground role where your attitude and ownership matter more than titles.

What You Will Do Every Day (Practical Picture of the Role)

● Manage room allocations and ensure optimal occupancy

● Coordinate with housekeeping and maintenance teams

● Address resident issues, complaints, and requests promptly

● Ensure the property is clean, safe, and well-organized

● Communicate clearly with residents and internal teams

● Support sales efforts and encourage renewals/referrals

● Stay flexible with shifts and be available on-site when required

Who Can Apply — Read & Self-SelectYou belong here if:

✔ You enjoy interacting with people daily

✔ You stay calm and polite in difficult situations

✔ You’re open to flexible work hours and on-ground responsibility

✔ You have intent to learn operations, hospitality, and sales

✔ You want to grow fast in a people-facing role

Language & Persona

● Basic English communication skills required and regional language is preferred

● Confident, positive, and approachable personality

● Empathetic, patient, and solution-oriented

● Flexible, responsible, and willing to take ownership

Your Future at Zolo

This role is a strong entry point into hospitality and property management at scale. With consistent performance, GROs can grow into Property Manager and City Operations roles.

At Zolo, people who show ownership, empathy, and execution grow faster than their titles.

If this feels like the responsibility you’re ready for — apply now.