Receptionist / Front Office Executive

We are looking for a friendly, professional, and well-presented Receptionist to join our Hotel Vintage Classic team. The ideal candidate will be the first point of contact for guests and play a key role in delivering a warm and memorable hospitality experience.

Key Responsibilities:

• Welcome and greet guests in a courteous and professional manner
• Perform guest check-in and check-out procedures efficiently
• Handle room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Maintain guest records and ensure accurate data entry
• Coordinate with housekeeping and other departments regarding room availability
• Handle guest complaints or requests politely and escalate when necessary
• Manage billing, payments, and cash handling accurately
• Maintain a clean, organized, and professional front desk area
• Provide information about hotel services, local attractions, and facilities

Requirements:

• Proven experience as a hotel receptionist or front desk executive preferred
• Excellent communication and interpersonal skills
• Basic computer knowledge and familiarity with hotel management systems
• Customer-focused attitude with a pleasant personality
• Ability to multitask and work under pressure
• Professional appearance and behavior

Work Environment:

• May have rotational night shifts
• Shift-based work, including weekends and holidays