Reservation Executive

Handle room reservation enquiries via phone, email, website, OTAs, WhatsApp, and walk-ins

Share accurate information on room types, tariffs, packages, inclusions, and policies

Convert enquiries into confirmed bookings with timely follow-ups

Enter, modify, and cancel reservations in PMS / booking software

Maintain real-time room inventory accuracy

Upsell if required:

Room upgrades

Meal plans

Add-ons ( activities, celebrations, transport)

Identify high-demand dates and coordinate with management on rate strategies

Avoid overbooking or revenue leakage due to manual errors

Apply seasonal tariffs, special offers, and negotiated rates correctly

Send booking confirmations, payment links, and invoices

Communicate:

Check-in / check-out timings

Resort policies

Cancellation & modification terms

Capture special requests:

Honeymoon

Anniversary

Early check-in / late check-out

Dietary or accessibility needs

Coordinate guest expectations before, in and after arrival

Share daily / weekly reservation reports with:

Front Office

Inform operations about:

VIP guests

Group bookings

Special occasions

Coordinate room blocking for groups, corporate bookings, or events

Track advances, deposits, and balance payments

Share payment follow-ups with accounts/front office

Maintain proper booking records, invoices, and guest details

Ensure compliance with GST invoicing norms (India context)

Handle booking-related complaints or clarifications professionally

Manage rebooking, date changes, or upgrades smoothly

Escalate sensitive cases to the Reservation Manager / GM when needed

Maintain guest database accuracy

Support management with data for forecasting and promotions