Restaurant Captain

Job Title: Trainee Captain/ Captain

CAG Pride Hotel – Job Description

Food & Beverage Service Department

Location

CAG Pride Hotel, Coimbatore, Tamil Nadu

Gender: Male/ Female (Both can apply)

Job Purpose

To provide excellent customer service in the hotel’s dining areas by taking orders, serving food and beverages, and ensuring guest satisfaction. The F&B Caprtain plays a crucial role in creating a welcoming and hospitable environment in the restaurant, banquet halls, room service, or café outlets.

Key Responsibilities: Guest Service & Dining Experience

• Greet guests politely and assist them with seating.
• Present menus, explain daily specials or promotions, and answer any food-related questions.
• Take food and beverage orders accurately and communicate them promptly to the kitchen/bar.
• Serve food and beverages in a timely and professional manner.
• Check in with guests during meals to ensure satisfaction and respond to additional requests.
• Clear tables and reset them for the next guests quickly and efficiently.
• Maintain cleanliness and organization of the dining area, service stations, and side stations.

Order Management & Billing

• Ensure that all items ordered are accurately billed.
• Present checks to guests and handle cash or card payments as per billing procedures.
• Coordinate with the cashier and kitchen staff for smooth operations.

Setup & Preparation Duties

• Prepare the dining area before each shift: arrange tables, linens, cutlery, glasses, and condiments.
• Assist with buffet setup, banquet arrangements, and event preparations as needed.
• Refill water glasses and replenish supplies throughout service.

Teamwork & Hygiene

• Work closely with kitchen and bar staff for timely order delivery.
• Ensure personal hygiene and grooming standards are maintained.
• Follow hotel and food safety guidelines at all times.
• Comply with hygiene, cleanliness, and sanitization protocols in food handling and service areas.

Qualifications & Skills Required

• Minimum qualification: 10th or 12th pass/ Diploma In Hotel
• Diploma or Certificate in Hotel Management or F&B Service (preferred but not mandatory).
• 0–5 years of experience in a restaurant, café, hotel, or banquet service.
• Basic knowledge of food and beverage items and service etiquette.
• Good communication skills in English and Tamil (additional languages a plus).
• Pleasant personality, customer-oriented attitude.
• Physically fit to work in standing/walking roles for long hours.
• Willingness to work in rotational shifts, weekends, and public holidays.

Address:

312, Bharathiyar Rd, Siddhapudur, New Siddhapudur, Coimbatore, Tamil Nadu 641044

HR CONTACT: hr@cagpride.com

Mobile Number: +91 9789780526, 97900 65191