Sales Executive

Company Profile:

The Chennai Mobiles, founded in 2003 by the dynamic and visionary Managing Director, Mr. A.M Samsu Ali, has been a formidable player in the mobile retail industry for two decades. Based in Coimbatore, Tamil Nadu, our journey has been marked by innovation, expansion, and a relentless commitment to customer satisfaction.

Customer Service

• Greet customers warmly and ensure a positive shopping experience.
• Provide accurate product information, specifications, and features.
• Assist customers in comparing brands, models, and price options.
• Handle billing, exchanges, and returns in a polite and professional manner.
• Resolve customer complaints or refer them to the store manager when necessary.

Product Knowledge

• Maintain in-depth knowledge of the latest mobile phones, accessories, and technologies.
• Stay updated on new arrivals, offers, and pricing changes.
• Explain product features, warranties, and service terms clearly to customers.

Store Operations

• Ensure all display units, demo phones, and accessories are well arranged and functional.
• Maintain cleanliness and proper visual merchandising in the store.
• Tag products correctly and ensure price accuracy.
• Assist in stock counting, labeling, and product placement.

Inventory Support

• Monitor stock availability and report shortages or fast-moving items to the manager.
• Help in receiving and verifying new stock.
• Prevent stock loss through careful handling and attention.

Billing and Documentation

• Generate bills, process payments, and issue receipts accurately.
• Handle cash and card transactions responsibly.

Customer Relationship and Follow-Up

• Collect customer contact details for future promotions and loyalty programs.
• Follow up with customers regarding pending purchases or service issues.
• Build long-term customer relationships to encourage repeat business.

Teamwork and Coordination

• Work closely with other sales staff and technicians to meet overall store goals.
• Support marketing and promotional activities organized by the shop.
• Attend team meetings and training sessions to enhance sales skills.

Reporting

• Provide daily or weekly sales reports to the Store Manager.
• Record customer preferences and feedback to improve store service.

Professional Conduct

• Maintain proper dress code, grooming, and punctuality.
• Represent the brand and store with professionalism and integrity.