Senior Telecaller

Job Description – Back-End Support & Telecalling Executive

Position Overview We are looking for a proactive and customer-focused Back-End Support & Telecalling Executive to manage leads, support customer communication, and assist in back-office operations. The ideal candidate should have strong communication skills, basic technical knowledge, and the ability to convert leads through continuous follow-up and customer engagement.

Key Responsibilities

• Handle telecalling activities to connect with potential customers and explain product/service offerings.
• Generate new leads through calls, referrals, and market research.
• Convert leads into meetings and follow up regularly to maintain strong customer relationships.
• Schedule and coordinate customer meetings and maintain update records.
• Manage back-end operational tasks such as documentation, data entry, and file management.
• Prepare and maintain records using MS Word and MS Excel.
• Maintain a customer database, update tracking reports, and ensure timely follow-ups.
• Work closely with the sales and marketing team to support lead management.
• Provide customer support and address inquiries efficiently.

Required Skills

• Telecalling and lead conversion experience preferred.
• Intermediate level English communication (spoken & written).
• Proficiency in MS Word and MS Excel.
• Strong follow-up skills and customer relationship management.
• Ability to handle work pressure and meet targets.
• Good interpersonal and coordination skills.
• Self-motivated and target-oriented.