Service Coordinator
CLEANTEK
Service Coordinator
CLEANTEK
Saravanampatti, Coimbatore
₹20,000 - ₹27,000 monthly
Fixed
₹20000 - ₹27000
Earning Potential
₹27,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 28 Mar 2026 - 10 Apr 2026 | Time: 10.00 am - 04.00 pm...See details
6 applicants
Benefits include: Health Insurance, ESI (ESIC), Food/Meals
Job Description
- Service Coordinator – Roles & Responsibilities
- 1. Customer Service & Support
- Act as the main contact point for customers regarding service issues
- Receive complaints, breakdown calls, and service requests
- Provide product/service information and basic troubleshooting guidance
- Ensure quick response and customer satisfaction
- Service Call Coordination
- Log service calls and assign them to field service engineers/technicians
- Schedule service visits based on priority and location
- Track job status from complaint → service → closure
- Follow up with customers after service completion
- 3. Work Order & Documentation Management
- Create and manage service work orders
- Maintain service reports, job cards, and technician timesheets
- Update ERP/CRM systems (SAP, Excel, etc.)
- Ensure all service jobs are properly closed and documented
- 4. Spare Parts & Inventory Coordination
- Identify and arrange required spare parts for vacuum cleaners
- Order, track, and follow up on parts with vendors
- Ensure parts reach technicians on time to avoid delays
- Maintain spare parts stock and records
- 5. Coordination with Internal TeamsWork closely with:
- Production team
- Sales team
- Service engineers
- Stores & dispatch
- Ensure smooth communication between departments
- Support installation and after-sales service activities
- 6. Logistics & Dispatch Support
- Coordinate machine dispatch for repair/service
- Arrange pickup & delivery of equipment (if required)
- Provide dispatch instructions and update customers
- 7. Billing & Service Reports
- Prepare service invoices and quotations
- Handle AMC (Annual Maintenance Contract) records
- Track payments and service-related billing issues
- 8. Service Planning & Scheduling
- Plan preventive maintenance schedules
- Ensure timely servicing of machines to avoid breakdowns
- Prioritize urgent service cases
- 9. Problem Solving & EscalationIdentify recurring issues in machines
- Escalate critical problems to technical/production teams
- Support root cause analysis and improvement actions
- 10. KPI & Performance TrackingMonitor:
-
- Service response time
- Job completion rate
- Customer satisfaction
- Generate reports for management
Job role
Work location
NO 22&23 BALAJI INDUSTRIAL ESTATE,KONDAYAMPALAYM MAIN ROAD,KEERANATHAM,SARAVANAMPATTI Saravanampatti, Coimbatore
Department
Maintenance Services
Role / Category
Installation Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 40 years
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
28 Mar 2026 - 10 Apr 2026
Time
10.00 am - 04.00 pm
About company
Name
CLEANTEK
Address
NO 22&23 BALAJI INDUSTRIAL ESTATE,KONDAYAMPALAYM MAIN ROAD,KEERANATHAM,SARAVANAMPATTI Saravanampatti, Coimbatore
Job posted by CLEANTEK
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