Service Coordinator

Service Coordinator Job Overview:

We are seeking a proactive and customer-focused Service Coordinator to manage service operations and act as the vital link between clients and our field service engineers. The ideal candidate must be fluent in Hindi and capable of effectively handling communication with North Indian clients while coordinating timely support from the service team.

Key Responsibilities:

• Act as the primary point of contact for clients, especially those based in North India, for all service-related queries, scheduling, and updates.
• Coordinate service appointments between clients and on-site service engineers to ensure timely and efficient support.
• Assign and track field visits for service engineers based on urgency, location, and availability.
• Clearly communicate service details, timelines, and expectations to clients.
• Collect and relay necessary technical information and client requirements to the service engineers.
• Follow up with service engineers post-visit to confirm issue resolution and collect service reports.
• Handle customer complaints, inquiries, and feedback professionally, ensuring high client satisfaction.
• Maintain detailed records of service schedules, job completions, client communications, and pending issues.
• Generate regular reports on service performance and open tasks for internal review.
• Ensure service delivery aligns with company standards and client expectations.
• Conduct follow-up calls or feedback surveys to evaluate customer experience.

Skills & Qualifications Required:

• Proven experience in a service coordination, customer support, or technical service role, preferably in an engineering or machinery-based industry
• Fluency in Hindi and English is mandatory
• Strong interpersonal and communication skills to handle both clients and technical teams
• Ability to multi-task, prioritize, and work under pressure
• Excellent problem-solving and time management skills
• Proficient in maintaining service logs, follow-up systems, and reporting tools