IT Infrastructure Support Engineer - Network

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

·        Monitor performance, availability and overall health of the network

·        Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners and vendors.

·        Up to Level 2 Support for the Bosch infrastructure services with a focus our Global Backbone, as well as our central hubs in core locations worldwide

·        Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading and optimizing network solutions globally. 

·        Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting and operating of the network solutions and technologies.

·        Document and log issues and resolution steps

·        Escalate issues to the appropriate teams

·        Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement

·        Availability to work in shift hours, including weekends and holidays.

Educational qualification:

·        Degree in Computer Science, Network Analyst or equivalent

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Personal Profile:

Initiative, dynamism, empathy, proactivity in proposing process improvements or problem solutions, organized, teamwork and collaboration, commitment (with the team, with tasks, deliveries, deadlines, sche