Senior Support Engineer - Cloud Application Monitoring Lead

Sr. Support Engineer 2 - Splunk, AppDynamics, Zabbix, Azure, Monitoring Tools (5-8 years)

Scope:

• Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices.

Our current technical environment:

• Microsoft Azure

• VMware Esxi

What you’ll do:

• Monitoring Strategy & Governance
  • Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications.
  • Establish monitoring KPIs, SLAs, and continuous improvement processes.
  • Drive alert noise reduction initiatives and enhance signal-to-noise ratio.
• Operational Excellence
  • Analyze incident trends and monitoring gaps to recommend preventive measures.
  • Implement root cause analysis (RCA) processes for monitoring-related issues.
  • Ensure all critical applications have effective health, performance, and availability monitoring.
• Tooling & Automation
  • Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.).
  • Oversee automation of repetitive monitoring tasks and alert triaging.
  • Evaluate and recommend new monitoring technologies.
• Collaboration & Leadership
  • Partner with application, infrastructure, DevOps, and SRE teams to improve observability.
  • Mentor monitoring engineers and ensure adherence to best practices.
  • Act as the escalation point for critical monitoring-related issues.

What we are looking for:

• Experience: 5-8 years in IT Operations, Database, Application Monitoring, or related roles, with at least 2 years in a lead or managerial position.
• Technical Expertise: Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations.
• Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
• Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana).
• Experience in deploying and managing SAAS.
• Familiar with Supply Chain Management Products (Optional but will give an edge to candidates)
• Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams.
• Preferred Qualifications:
• ITIL Foundation or similar certification.
• Experience with AIOps platforms and machine learning–driven monitoring.
• Background in performance engineering or capacity planning.
• Immediate Joiners Preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level