Sr. Team Leader - AR Collections

The Opportunity:

Works independently under close supervision, assists in maintaining control on credit accounts. Conducts high-level analysis of accounts to identify those that may require difficult collection procedures and also provides input to investigations of the new credit applications in order to obtain all of the necessary information that allows for decision making concerning the credit acceptance or rejection.

The Senior Team Leader (Accounts Receivable) job requires prior Collections experience of  managing and guiding a group of A/R Collections team who will be responsible for carving out various strategy along with the team members to ensure the pastdue trending on the portfolio incharge is kept in good standing by collecting cash. The key role is to resolve customer disputes over receivables more effectively, arrange customer meetings, work with various internal teams and streamline customer’s accounts receivable processes by providing resolution to the issues.  The work includes a combination of voice and non-voice follow-up with internal and external teams. Also incharge of running various AR Kaizen Initiatives as a part of continuous improvement and also participate in various AR enhancement initiatives with the other managers as well as the IT group to implement and/or transition new applications and/or tools that would assist with improving working capital initiatives. The leader should also be in charge of keeping their managers informed of day to day developments within the scope of the work and act as a back up in the absence of manager. Will require at-least 3 years of work experience in the AR Collections or related scope of work.

Key Responsibilities & Task :

•            Lead a team of Team Leaders/ SMEs/Collections analysts and prioritize the portfolio based on various worklist and ensure timely cash collections based on the credit term extended to the customers. Guide the team and enable to achieve and exceed the set target.

•            The role involves in working with Sr. Leadership team to be able to carve out strategy and change management steps to be adhered to the strategic goals that is assigned to the leaders that brings in improved cash collection and reduction in pastdue.

•            The role involves engaging in being independent and engage in high end problem solving exercises and fixing root cause problems related to AR ageing and fixing recurring issues. Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures

•            Review and make recommendations for any changes to process that will improve effectiveness or efficiency of the function

•            Day to day leadership responsibilities for managing the respective Collection team, including recruiting, hiring, training and coaching. Mentoring teamleaders to help with process and people management, this would also involve having them as direct reports as necessary. Overseeing low performing portfolios in addition to existing AR until the performance is on track this includes working with collectors, teams leads & Managers

•            Process management responsibility for applicable processes and activities as business need arises

•            Contacting and working together with billing team, cash applications problems, warehouses and vendors for stock check, stock adjustment, return initiation, Proof of delivery, credit release etc as per escalation matrix

•            Liaising with internal Avantor teams like Pricing, Sales, CMD, Customer service, AP, B2B, Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors

•            Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures

•            Perform quality check on the A/R follow ups and other established metrics of the process

•            Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.

•            Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

•            Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives

•            Assume responsibility for staff training and education as well as career development

Identify and present solutions for process improvements

•            Drive assigned team to meet targets in relation to delinquency and losses

•            Continual development and motivation of team

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Experience Level

Senior Level