Technical Support Specialist

The Opportunity:

Avantor is looking for a dynamic, forward-thinking, and experienced Technical Support Specialist, who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job description:

The main tasks are product support to customers and colleagues in product related questions, as well as creation of quotations and participation in tender work. Prepare informal and formal bids and quotes. Daily actions include data entry, manual and automated cross reference reviews, product choices and selections, implementing pricing strategies, and completion of document presentations, organization, and final review and mailing.

What we're looking for:

• Completed science education: University degree with professional experience in sales or completed commercial training with experience in sales of technical products
• Comprehensive product and service knowledge
• Language: English

How you'll thrive and create an impact:

• Reviews, prepares, & processes Incoming Bids & Contracts.
• Finds the items required.  Cross reference using automation or manually; finds the items matching specifications (equal or offer).
• Load the items into the system including coding your pricing model.
• Reconciles the pricing and units of measure for final document presentation (final or last check).
• Records daily bid activities.
• Provides reciprocal, ongoing backup support and assistance to customer service department in multiple capacities.
• Maintains and updates customer database.
• Product support to customers and colleagues
• Create, negotiate, and follow up quotations.
• Proactive selling the dedicated product range.
• Cross-selling other product ranges
• Manage complaints according to established routines.
• Send samples when requested from customer, quotations, and tenders.
• Order, register and follow up demo equipment according to Demo Unit Management process.
• Send out brochures and catalogues.
• Keep product information in ERP updated.
• Monitor own product range in Qlikview and act accordingly.
• Train other groups in dedicated product ranges
• Participate in relevant projects.
• Ensure to keep the CRM system always updated with relevant information.
• Responsible for reaching specific targets set for the role and/or for lead generation projects.
• Ensure compliance with VWR’s vision, mission, and values.
• Ensure compliance with VWR’s strategy, policies, and objectives.
• Ensure compliance with relevant local and international legislation around Sales.
• Ensure compliance with Integrated Management System (IMS) and CRS
• Ensure fulfilment of PMP goals
• Ensure development of competencies and procedures to maintain an updated and smooth business.
• Serves as backup to Customer Service for processing a range of customer transactions.
• Participate in customer visits, exhibitions, customer events and other marketing activities when needed.

Experience: 

• 3+ years of work experience

Knowledge, Skills, Abilities' & Competencies

• Customer Centric with strong business and financial awareness
• Demonstrates innovation and organisational agility
• Decisive and highly successful in driving proven business performance.
• High level of computer literacy with experience of SAP, Excel, CRMS and C4C.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Experience Level

Mid Level