Telecaller

We are seeking motivated and result-oriented Telecallers to join our Debt Collection team. The role involves contacting customers who have overdue payments, reminding them of their dues, and guiding them through repayment options in a professional and customer-friendly manner.

Key Responsibilities:

• Make outbound calls to customers with overdue payments and remind them of pending dues.
• Explain repayment processes, deadlines, and consequences of non-payment.
• Negotiate and follow up for timely collections while maintaining customer relationships.
• Update customer interaction details and payment status in the system.
• Escalate unresolved cases to the supervisor or manager as required.
• Achieve daily/weekly/monthly collection targets assigned by the team leader.
• Required Skills:
• Good communication and negotiation skills (in English, Hindi, or local languages).
• Ability to handle difficult conversations with patience and professionalism.
• Basic computer knowledge and ability to work on MS Office/CRM software.
• Goal-oriented with a positive attitude and strong work ethic.
• Qualifications:
• Minimum 12th pass; graduates preferred.
• Prior experience in telecalling, BPO, or collections will be an advantage.
• Freshers with strong communication skills are welcome to apply.

Benefits:

• Attractive salary with performance-based incentives.
• Training and career growth opportunities.
• Supportive team environment.

Join us and be a part of a fast-growing team where your communication skills and persistence will help customers clear their dues and contribute to business success.