Telecalling Executive

A Tele Counselor provides advice, guidance, or sales support to clients via telephone, focusing on understanding needs, addressing inquiries, and achieving targets (e.g., admissions, sales). Responsibilities include making outbound calls, managing inbound leads, documenting interactions in a CRM, and providing empathetic, professional support. Instahyre +4

Core Responsibilities

• Customer Engagement: Handle inbound/outbound calls to offer advice, guidance, or information on products/services.
• Lead Conversion & Sales: Convert inquiries into sales or admissions, ensuring targets are met.
• Relationship Management: Build rapport with clients, understand their requirements, and provide tailored solutions.
• Follow-Up: Consistently follow up on leads via phone and email to nurture prospects.
• Documentation: Maintain accurate, updated records of conversations and interactions in a CRM system.
• Problem-Solving: Resolve issues, handle objections, and provide empathetic support while maintaining a calm, professional demeanor. Instahyre +5

Key Qualifications & Skills

• Education: Bachelor’s degree in psychology, counseling, social work, or a related field (sometimes preferred, not always required).
• Experience: Proven experience in tele-counseling, telesales, or customer support.
• Communication: Excellent verbal communication and active listening skills.
• Technology: Proficiency in MS Office and CRM software.
• Traits: Empathetic, persuasive, patient, and goal-oriented. Expertia AI +5

Key Performance Indicators (KPIs)

• Call Volume & Quality
• Conversion Rates (Inquiries to Sales/Admissions)
• Customer Satisfaction Scores 

Common Industries

• Education/EdTech (Student Counseling & Admissions)
• Healthcare/Tele-therapy
• Financial Services & Services Sales