Telecalling Executive

JOB DESCRIPTION

1. Make outbound calls to customers with outstanding debts to negotiate payment arrangements.

2. Build rapport with customers, understand their financial situations, and provide solutions.

3. Handle customer objections, concerns, and complaints in a professional manner.

4. Meet or exceed monthly collection targets and revenue goals.

Communication and Negotiation:

1. Communicate effectively with customers via phone, email, or mail.

2. Negotiate payment plans, settlements, or other arrangements to resolve outstanding debts.

3. Ensure compliance with company policies, procedures, and regulatory requirements.

Data Management and Reporting:

1. Maintain accurate records of customer interactions, payments, and account updates.

2. Provide regular collection reports and updates to the team lead/manager.