Automobile Technician

About the Client:

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities:

1. Customer Handling
2. Warmly welcome and assist customers with service requests
3. Gather and update customer feedback in the system
4. Engage in effective communication with customers regarding repair updates
5. Diagnosis
6. Analyze and diagnose scooters to determine necessary repairs
7. Document diagnosis reports in the Workshop Management System (Getafix)
8. Perform and inspect repairs on vehicles based on customer requirements
9. System Handling
10. Track customer complaints in Zendesk and maintain real-time updates in the system
11. Utilize Workshop Management System (Getafix) with full adherence
12. Timely update operational status and ETA in CRM and WMS systems
13. Conduct deep diagnosis of scooter health in the Telematics Command Centre
14. Technical Repairs
15. Possess comprehensive knowledge of OLA Scooter and its technical aspects
16. Capable of repairing/replacing all scooter parts
17. Stay updated on OLA technical curriculum and EV news bulletins
18. Process and Operational
19. Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
20. Handle invoicing and payment collections
21. Maintain service bays in a clean and serviceable condition
22. Parts Operation
23. Conduct inventory audits and ensure alignment of system and physical inventory
24. Perform Goods Receipt Note (GRN) and manage inventory at the Experience Centre
25. Manage warranty part reverse logistics to the main workshop
26. Safety and Compliance
27. Adhere to uniform and protective gear requirements during scooter repairs
28. Properly use protective gear and handle tool kits during repairs
29. Ensure availability and readiness of fire-fighting equipment

RequirementsQualification- Only Graduate/Diploma (10+2+3)

Pass out Year should be between 2021-2024

Only Fresher Male Candidates are eligible

BenefitsSalary - 

Diploma: 

16K take home

Graduate:

17.5K take home