Cluster Manager

Tata Capital Finance Ltd

Cuttack

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Cluster Manager - DSMG - Emerging Cities - Flows - Cuttack - NSC Cuttack - NSCB Shopping Arcade - JM

o Handle collections for the assigned area and achieve collection targets on various parameters like resolution,  flows, credit cost and roll rates (depending on the bucket)
o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it.
o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o Build relationships with key clients to ensure timely collections are made  and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
o Allocate work to the field executives  and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
o Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company

Qualification : Post Graduate/Graduate in any discipline

Job role

Work location

Cuttack, Cuttack - NSCB Shopping Arcade, 3rd Floor, Netaji Subhash Chandra Bose Shopping Arcade, Jail Road, Dargah Bazar, Cuttack, Orissa - 753001, Cuttack, Odisha, India

Department

Sales & BD

Role / Category

B2C / Retail / Counter Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

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