Retail Sales Officer

JOB TITLE: Retail Sales Officer (RSO)

JOB RESPONSIBILITIES:

1. Receive and engage with the customer to understand the customers requirement

2. Introduce the various product offering to the customers and facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

6. Adhere to the standard operating procedures in the store

7. Adhere to cost savings practices undertaken in the store

8. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.

9. Ensure proper and attractive display of the products at the appropriate counter

10. Transfer the stock to the locker at the close of the day

11. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

12. Monitor the dead stock and liaison with the store manager to minimise the same

13. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall

14. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

15. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

16. Manage customer queries and complaints as per the company guidelines

JOB REQUIREMENTS:

1. Education: Graduate

2. Relevant Experience:

• Fresher 18-25 yrs : less than 6 months

• Jr RSO 25-30 yrs : 6 months to 2 yrs

• Sr.RSO 25-30 yrs : more than 2yrs

3. Behavioural Skills:

• Customer Centricity

• Delivers Results

• Nurtures Relationships

• Passionate about our Categories & Products Knowledge

• Sales/ retail experience

4. Language:

• English

• Hindi

• Regional language: Odia