Telecaller Cum Computer Operator

Call center roles and responsibilities can vary depending on the industry, company, and specific job requirements. Here's an overview:

Common Call Center Roles:

1. Customer Service Representative (CSR): Handles customer inquiries, resolves issues, and provides product or service information.

2. Sales Representative: Focuses on selling products or services to customers, often meeting sales targets.

3. Technical Support Specialist: Troubleshoots technical issues, provides product support, and resolves technical problems.

4. Collections Agent: Responsible for collecting debts, negotiating payments, and managing customer accounts.

5. Help Desk Agent: Provides technical assistance, answers questions, and resolves issues for customers or employees.

Key Responsibilities:

1. Answering Calls: Responding to customer inquiries, concerns, or issues via phone, email, chat, or other channels.

2. Resolving Issues: Troubleshooting, resolving customer complaints, and providing solutions or alternatives.

3. Providing Information: Offering product or service details, pricing, and other relevant information.

4. Upselling/Cross-Selling: Identifying opportunities to sell additional products or services.

5. Data Entry: Updating customer information, logging interactions, and maintaining records.

6. Escalating Issues: Forwarding complex issues to senior agents or supervisors.

7. Maintaining Quality: Adhering to quality standards, following scripts or guidelines, and ensuring customer satisfaction.

8. Meeting Targets: Achieving sales, productivity, or customer satisfaction targets.

Skills and Qualities:

1. Excellent Communication: Clear, concise, and patient communication.

2. Problem-Solving: Ability to troubleshoot and resolve issues.

3. Customer Focus: Empathy, active listening, and a customer-centric approach.

4. Product Knowledge: Familiarity with products or services.

5. Time Management: Managing multiple calls, prioritizing tasks, and meeting targets.

6. Adaptability: Flexibility in handling different customer interactions and situations.

These are just some of the key aspects of call center roles and responsibilities. The specific requirements may vary depending on the company and industry.