HR Manager

We are looking for a high-performance HR Manager who can build, train and lead a disciplined hospitality team.

This role blends Recruitment + Training + HR Systems + Sales Impact into one powerful position.

👉 You will not just manage HR — you will build the backbone of our brand.

🎯 Key Responsibilities

👥 Recruitment & Talent Acquisition

End-to-end hiring: sourcing, interviewing & onboarding

Build a strong, disciplined & service-oriented team

Maintain manpower planning as per business needs

🎓 Training & Staff Development

Design & conduct onboarding training programs

Daily/weekly training for service, kitchen & support staff

Develop staff skills in guest handling, upselling & service excellence

📋 SOP Development & Implementation

Create SOPs for all departments (Service, Kitchen, Housekeeping, Cash)

Ensure strict SOP implementation through audits & checklists

Monitor daily operations for system compliance

💼 HR Operations & Compliance

Manage attendance, payroll & salary processing

Handle ESI, PF & labour law compliance

Maintain employee records & documentation

💄 Grooming & Discipline Management

Implement staff grooming standards (uniform, hygiene, behavior)

Conduct regular grooming audits & feedback sessions

Maintain discipline & professional work culture

📈 Sales & Performance Contribution

Train staff in upselling & customer engagement

Improve guest experience to increase repeat visits

Support management in achieving daily sales targets

📞 Guest Communication & Call Handling

Handle inbound calls (booking, inquiries, feedback)

Ensure professional communication & service tone

Manage guest complaints & resolution process

💎 Key Skills & Competencies

Strong Leadership & Team Management

Excellent Communication Skills (Hindi + Basic English)

Training & Development Expertise

System-Oriented Thinking (SOP & Process Driven)

Problem Solving & Decision Making Ability

Hospitality Mindset with Guest-First Approach

🚀 What We Offer

Work with a fast-growing premium highway brand

Direct leadership exposure with founders

Performance-based incentives & growth opportunities

Professional and respectful work environment

🎯 Success Indicator for This Role

👉 A successful HR Manager will build a team where:

Staff is disciplined, trained & motivated

Service feels premium like a 5-star experience

Sales increase through better guest handling

Systems run smoothly without daily chaos