Relationship Manager

1) Job Purpose  To derive Insurance Business from Axis Bank Relationship/Channel partner in an area, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre- and post-sales support and services to the relationship as well as to the clients. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.  

2) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?  Key Challenges for the role – Market Volatility as BSLI predominantly sell unit linked policies High dependency on third party/relationships who may have their own priorities, so alignment is the key. Balancing between the process requirement and expectations of the Channel partners   

3) Principal Accountabilities Accountability Supporting Actions  Achieve Targets (Premium & Revenue) in order to contribute to overall growth of the company   Continuous interaction with the channel partners  Mapping all the key decision makers and ensuring that the same information is shared with the superior   Executes smooth function of the sales and other processes to maximise business potential.  Communicate any process change or change in any rules and regulations by the help of different training module. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks     Execute the right method of business acquisition in order get the profitable mix for the organisation    Scrutinise the business on regular basis and give the relevant information to superiors Interact with the customers through welcome calls  Achieve Persistency targets as per the company norms so that renewals take place on time  Communicate with customers and  resolve queries as and when required to ensure that renewal takes place on time