Car Park Manager

JOB DESCRIPTION

Position Title:                

Car Park Manager – Secure Parking

Department :

Operations

Location:      

Reports To:

Operations Manager /Regional Manager – Operations

No.

of Positions Reporting in:

Directly    : Wardens

, Cashiers & Supervisors

A. Key Performance Areas

q  Submit

accurate & timely shift reports and attendance

q  Ensuring cash collections are

accurate & deposited the same with the appropriate authority

q  To Recruit , train & build ground

staff team at the site

q  Maintain full ground staff strength

as per the approved budget

q  Responsible for all aspects related

to revenue growth, site staff strength, training and development of staff at

site, maintaining discipline and following approved SOP and MIS reporting to

Operations , HR , and Accounts,

q  High Voice of Customer (VOC) from the

Client.

B. Key Responsibilities

S.

No.

Responsibilities

1

q  Ensuring Smooth Car

Park Operations

q  Track punctuality

& regularity , manage discipline within the site car park team consisting

of wardens, cashiers & supervisors

q  Handle

technical issues in case of any IT / other equipment problem, boomer

problems. Track loss due to down time of equipment

q  Count

cash, store, lock and hand over cash at the end of ever shift

q  Prepare

shift summary statement indicating cash collected, number of cashiers present

etc

2

§  Adhere to Secure Park

Compliance Code and SOP

§  Implement work

processes at the site with regular updations on ticketing processes

§  Handle disciplinary

issues as per Secure Parking guidelines, in case of serious issues report

case to Operations manager and HR manager immediately

3

§  Track individual warden ,cashier,

supervisor performance

§  Conduct 3-4 surprise audit checks in

the booths and collect cash

4

§  Client relationship

§  Submit reports on car

park volume etc to clients as per agreed terms / periods

§  Manage site disputes and

resolves minor customer issues independently

§  Handle queries /

issues from authorities such as labour inspectors, police ect

§  For example, develop

process for tracking time sheets in case of time based billed for development

services,

§  Sanction leave to

ground staff in a way that the operations are affected to the minimal and the

numbers required are not effected.

§  Provide inputs on accurate

attendance for the month to the HR

§  Promote

harmony and demonstrate performance orientation & fair play at work

Team development & performance management

§  Train,

regularly give on the job coaching to wardens, cashiers on dress code, dress

sense, cleanliness, greeting customers overall staff grooming.

§  Also

train them to improve work efficiency such as issuing tickets faster,

organizing cash box in a way that change / cash can be paid back / collected

quickly

§  Be

a guide and coach for wardens cashiers supervisors understand their concerns

be their mentor

§  Constantly

communicate and be in touch with the booth and observe delivery of service –

both with a view to improve training & get (observed) customer feedback

 Candidate

Profile  ·      

Graduate in any

discipline  ·      

Working knowledge and

profiency in MS – Office (Excel, Word, PPT) writing reports and MIS good Email

communication skills. ·      

Candidates coming from

Facility management /Car Park Management /Retail in supervisory/managerial

position ·      

Minimum 5-7 yrs or

managerial experience and man management expertise         

E. Internal Relationships

Role – Department

Frequency of

Interaction

Purpose

Corporate - Operations Team

Daily

To give status on car park counts, cash collected,

queries, escalate disputes etc

Finance & Accounts

As required

To provide accounts accurate attendance data for client

billing. And all other accounts related requirements.

Human Resources

As required

For recruitment and staffing, leave data records, payroll

processing,  get inputs on training,

interpret HR policies, training and development of ground staff , statutory

and compliance and  disciplinary issues

etc

F. External Relationships

External

Agency

Frequency

of Interaction

Purpose

Labour

inspectors

As and

when required

For

routine inspection on labour and statutory compliance management.

Police

Inspection authorities

As and

when required

To

clarify queries

Client

– Mall developer

As and

when required

To

allow them to inspect the site and provide service, and give clarifications

G. Key Competencies required to perform the current role

Knowledge

1.   good knowledge in spoken & written English

2.   Knowledge of labor statutes and practices

3.   Aptitude for counting, tracking and inspecting numbers / cash

4.   Ability to audit

      Managerial

1.    Ability to control, train and command respect from a junior team

2.   Ability to resolve conflicts quickly and in a calm way

3.   Customer focus

4.   Create a positive work environment for the team

5.   Build pride and employee branding of working for Secure Parking

      Behavioral

1. Precise, unemotional
2. Ability to lead operational teams
3. Ability to repeat instructions, give instructions to the last detail for. e,g “ Say good morning, collect the card, swipe the card, lift the boomer and then make and entry etc
4. Ability to trace cash flow pattern as per the car entry volume