Customer Care Executive

Job Title: Customer Care Executive (BPO)

Job Summary

We are hiring Customer Care Executives for our BPO operations to manage inbound and outbound customer interactions. The role involves handling customer queries, resolving issues, and delivering high-quality service while meeting performance and quality standards.

Key Responsibilities

Handle inbound and outbound calls for domestic/international processes

Address customer inquiries, complaints, and service requests professionally

Provide accurate information about products, services, and policies

Maintain customer records and update CRM systems accurately

Meet daily/weekly/monthly performance targets (AHT, CSAT, FCR)

Follow call scripts, compliance guidelines, and quality standards

Escalate unresolved issues to supervisors when required

Ensure customer satisfaction and maintain a positive brand image

Required Skills & Qualifications

Graduate / Undergraduate (12th pass may apply depending on process)

Freshers and experienced candidates are welcome

Excellent communication skills in English (additional languages are a plus)

Good listening and problem-solving skills

Basic computer knowledge and typing skills

Willingness to work in rotational shifts, night shifts, and weekends

Preferred Skills

Experience in international voice/non-voice processes

Familiarity with CRM tools and call center software

Ability to handle high call volumes and work under pressure

Process Type

Voice / Non-Voice / Blended

Domestic / International

What We Offer

Competitive salary + incentives

Career growth opportunities in BPO operations

Work Location

[near by clock tower Ec Road Dwarka Store Kailsh Tower]