Customer Support Executive

Skywings Advisors Private Limited

Dehradun

₹15,000 - ₹25,000 monthly

Fixed

15000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

191 applicants

Job Description

Dear all,

We are hiring for Agent - International Voice Process


Job Location: Dehradun


Key Responsibilities:


1. Customer Interaction:

- Handle inbound and outbound calls from international customers.

- Respond to customer queries and provide accurate information.


2. Issue Resolution:

- Identify and resolve customer issues efficiently and effectively.

- Escalate complex cases to the appropriate department or supervisor when necessary.


3. Performance Metrics:

- Achieve individual and team performance targets, including call handling time, customer satisfaction scores, and quality assurance benchmarks.

- Participate in training sessions and coaching to improve performance.


4. Team Collaboration:

- Work closely with team members and share best practices.

- Contribute to a positive team environment and support team goals.


Qualifications: Intermediate, diploma or equivalent. A degree in any discipline is a plus.


Experience: Previous experience in a customer service role, preferably in an international BPO voice process / Freshers are also welcomed with good communication skills.


- Skills:

- Excellent verbal communication skills in English.

- Strong listening and interpersonal skills.

- Ability to multi-task, set priorities, and manage time effectively.


Additional Requirements:


- Ability to handle high-stress situations calmly and effectively.

- Strong problem-solving skills and a proactive approach to resolving issues.


CTC up to 3Lpa


Interested candidates should send their resume to  with the subject line "Application for Customer Support Representative - International Voice Process." or else WhatsApp on .


Regards

Anjali

Job role

Work location

Dehradun, Uttarakhand, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Telesales, Customer Support - International Voice Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Skywings Advisors Private Limited

Address

Dehradun, Uttarakhand, India

Job posted by Skywings Advisors Private Limited

FAQs about this job

Show all

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions