Customer Support Executive

Skywings Advisors

Dehradun

₹15,000 - ₹25,000 monthly

Fixed

15000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

191 applicants

Job Description

Dear all,

We are hiring for Agent - International Voice Process


Job Location: Dehradun


Key Responsibilities:


1. Customer Interaction:

- Handle inbound and outbound calls from international customers.

- Respond to customer queries and provide accurate information.


2. Issue Resolution:

- Identify and resolve customer issues efficiently and effectively.

- Escalate complex cases to the appropriate department or supervisor when necessary.


3. Performance Metrics:

- Achieve individual and team performance targets, including call handling time, customer satisfaction scores, and quality assurance benchmarks.

- Participate in training sessions and coaching to improve performance.


4. Team Collaboration:

- Work closely with team members and share best practices.

- Contribute to a positive team environment and support team goals.


Qualifications: Intermediate, diploma or equivalent. A degree in any discipline is a plus.


Experience: Previous experience in a customer service role, preferably in an international BPO voice process / Freshers are also welcomed with good communication skills.


- Skills:

- Excellent verbal communication skills in English.

- Strong listening and interpersonal skills.

- Ability to multi-task, set priorities, and manage time effectively.


Additional Requirements:


- Ability to handle high-stress situations calmly and effectively.

- Strong problem-solving skills and a proactive approach to resolving issues.


CTC up to 3Lpa


Interested candidates should send their resume to  with the subject line "Application for Customer Support Representative - International Voice Process." or else WhatsApp on .


Regards

Anjali

Job role

Work location

Dehradun, Uttarakhand, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Telesales, Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Skywings Advisors

Address

Dehradun, Uttarakhand, India

Job posted by Skywings Advisors

FAQs about this job

Show all

This job has expired