Customer Support Executive
Skywings Advisors
Customer Support Executive
Skywings Advisors
Dehradun
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
191 applicants
Job Description
Dear all,
We are hiring for Agent - International Voice Process
Job Location: Dehradun
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound calls from international customers.
- Respond to customer queries and provide accurate information.
2. Issue Resolution:
- Identify and resolve customer issues efficiently and effectively.
- Escalate complex cases to the appropriate department or supervisor when necessary.
3. Performance Metrics:
- Achieve individual and team performance targets, including call handling time, customer satisfaction scores, and quality assurance benchmarks.
- Participate in training sessions and coaching to improve performance.
4. Team Collaboration:
- Work closely with team members and share best practices.
- Contribute to a positive team environment and support team goals.
Qualifications: Intermediate, diploma or equivalent. A degree in any discipline is a plus.
Experience: Previous experience in a customer service role, preferably in an international BPO voice process / Freshers are also welcomed with good communication skills.
- Skills:
- Excellent verbal communication skills in English.
- Strong listening and interpersonal skills.
- Ability to multi-task, set priorities, and manage time effectively.
Additional Requirements:
- Ability to handle high-stress situations calmly and effectively.
- Strong problem-solving skills and a proactive approach to resolving issues.
CTC up to 3Lpa
Interested candidates should send their resume to with the subject line "Application for Customer Support Representative - International Voice Process." or else WhatsApp on .
Regards
Anjali
Job role
Work location
Dehradun, Uttarakhand, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Telesales, Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Skywings Advisors
Address
Dehradun, Uttarakhand, India
Job posted by Skywings Advisors
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