Front Desk Receptionist

Hotel Receptionist

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Job Summary:

The Front Desk Executive serves as the first point of contact for guests. She is responsible for providing a warm welcome, efficiently handling check-ins and check-outs, managing guest inquiries, and ensuring a pleasant and smooth stay experience.

Key Responsibilities:

Greet guests warmly and ensure a friendly, professional first impression.

Handle guest check-in and check-out procedures efficiently.

Manage room reservations and coordinate with the housekeeping and maintenance teams.

Answer phone calls, respond to emails, and assist with guest inquiries.

Maintain accurate records of guest accounts and payments.

Resolve guest complaints or escalate them to the manager when necessary.

Provide information about hotel facilities, local attractions, and travel directions.

Ensure the reception area is clean, organized, and presentable at all times.

Follow hotel policies, security, and safety procedures.

Coordinate with other departments to ensure guest satisfaction.

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Qualifications and Skills:

Bachelor’s degree or diploma in Hospitality / Hotel Management preferred.

Prior experience in front desk or customer service is an advantage.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficient in computer systems and hotel management software (like Opera, IDS, etc.).

Pleasant personality with a professional appearance.

Ability to handle pressure and remain calm in busy situations.

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Work Environment:

Typically based in the hotel lobby or reception area.

Requires working in shifts