HR And Admin Officer

Work:

👥 Hiring

• Staff hiring (sales, pharmacist, helper)

• Interview coordination

• Joining process

📋 Attendance & Salary

• Attendance tracking

• Salary calculation

• Leave management

📜 Basic HR System

• Offer letters

• Staff records

• ID cards

⚖️ Discipline

• Late coming control

• Staff complaints

• Exit handling

🧾 Compliance (Basic)

• ESIC / PF coordination (with CA)

Key Responsibilities:

End-to-End Hiring & Staffing

Recruit and onboard pharmacists, store staff, and delivery executives quickly to ensure smooth store operations.

Attendance, Payroll & Incentives Management

Manage staff attendance, shift planning, salary processing, and performance-based incentives (sales & membership).

Store Operations Control

Ensure all pharmacy stores run smoothly with proper discipline, staffing, and daily operational efficiency.

Staff Training & Service Quality

Train teams on customer handling, medicine knowledge, and promoting low-cost generic alternatives.

Customer Experience & Complaint Handling

Maintain high service standards and resolve customer issues quickly to build trust and loyalty.

Vendor & Facility Management

Coordinate with suppliers, housekeeping, and maintenance to ensure uninterrupted store operations.

Inventory & Delivery Coordination

Support stock availability and ensure efficient 90-minute medicine delivery operations.

Compliance & Documentation

Ensure all staff follow pharmacy regulations, maintain records, and adhere to company SOPs.

Performance Monitoring & Reporting

Track staff productivity, sales, and membership targets; share regular reports with management.

Culture & Discipline Management

Build a “Care Comes Before Commerce” culture with strict discipline, professionalism, and accountability.