Service Engineer

Job Description (JD) – Service Engineer (Mechanical ITI)Position: Service Engineer

Department: Service / Technical Support

Reporting To: Service Manager / Technical Head

Location: Field / Customer Sites / Office

Role Purpose:

To provide installation, maintenance, and service support for mechanical equipment/machinery at customer sites, ensuring minimum downtime, quality service, and customer satisfaction.

Key Responsibilities:

1. Perform installation, servicing, and preventive maintenance of mechanical equipment.
2. Diagnose mechanical faults, troubleshoot, and perform necessary repairs.
3. Handle customer complaints related to equipment performance and resolve effectively.
4. Maintain service reports, logbooks, and documentation of work performed.
5. Assist in spare parts identification and replacement.
6. Provide technical support and guidance to customers for equipment handling.
7. Coordinate with the service team for scheduling and timely completion of service jobs.
8. Ensure safety compliance and follow company service standards.
9. Support customer retention by providing prompt and quality service.
10. Report repeated issues or technical feedback to the design/production team for product improvement.

Job Specification (JS)Education:

• ITI (Fitter / Turner / Mechanical / Relevant Trade)
• Additional certification in mechanical servicing preferred.

Experience:

• 1–3 years of experience in service/maintenance of pumps, motors, or mechanical machinery.
• Fresh ITI graduates with good practical knowledge can also be considered.

Skills & Competencies:

• Good knowledge of mechanical equipment servicing and tools.
• Ability to read mechanical drawings/manuals.
• Basic knowledge of electrical connections (if required).
• Problem-solving and troubleshooting skills.
• Good communication and customer-handling skills.
• Willingness to travel frequently to customer sites.

Other Requirements:

• Physically fit to handle equipment.
• Valid two-wheeler license preferred.

1. Key Result Areas (KRA)Service Performance
2. 
   

• Number of installations & service calls completed on time.
• Reduction in repeat service complaints.

1. Customer Satisfaction
2. 
   

• Customer feedback rating on service quality.
• Complaint resolution within defined SLA.

1. Documentation & Reporting
2. 
   

• Accuracy and timeliness of service reports.
• Proper tracking of spare parts used.

1. Preventive Maintenance
2. 
   

• Percentage of scheduled maintenance completed vs. planned.
• Reduction in equipment breakdowns at customer sites.

1. Team & Coordination
2. 
   

• Effective coordination with service team & parts department.
• Support in training junior technicians if required.