Team Leader

Role Summary

​We are hiring a dedicated Team Leader to manage a high-performance team within our Health Insurance Operations division. This role focuses on driving team metrics, ensuring strict quality control, and maintaining high standards of industry compliance.

​✅ Non-Negotiable Requirements

​Experience (Mandatory): Minimum 1 year of experience as a Team Leader/Supervisor in the Health Insurance sector (Claims, Policy Servicing, etc.).

​Domain Knowledge: Solid understanding of health insurance policies, claims processes, and relevant regulations.

​Education: Bachelor's degree or equivalent.

​Skills: Proven coaching ability, strong communication, and proficiency in MS Office/CRM tools.

​💼 Key Responsibilities

​Performance: Achieve and exceed daily/monthly team targets (KPIs).

​Coaching: Conduct regular 1:1 coaching and performance reviews for team members.

​Quality & Compliance: Monitor operations to ensure strict adherence to Health Insurance compliance and company quality standards.

​Escalations: Handle and resolve complex policy, claim, or customer issues efficiently.

​Reporting: Prepare accurate performance reports for management review.