Travel Sales Consultant
V4 Entertainment
Travel Sales Consultant
V4 Entertainment
Dehradun
₹8,000 - ₹13,000 monthly
Fixed
₹8000 - ₹13000
Earning Potential
₹13,000
Job Details
Interview Details
Job highlights
Urgently hiring
78 applicants
Benefits include: Laptop
Job Description
Key Responsibility Areas (KRA) for Travel consultant
Position: Senior Travel consultant
Department: Sales and Customer Service
1. Sales and Revenue Generation
- Sales Targets: Achieve monthly, quarterly, and annual sales targets as set by the management.
- Product Knowledge: Maintain in-depth knowledge of travel products, including destinations, tour packages, itineraries, and pricing.
- Cross-Selling and Up-Selling: Identify opportunities to cross-sell and up-sell additional products and services to increase revenue.
- Lead Conversion: Follow up on leads generated through various channels and convert them into confirmed bookings.
2. Customer Service
- Client Consultation: Provide professional and personalized travel consultation to clients, understanding their needs and preferences.
- Itinerary Planning: Plan and customize travel itineraries based on clients’ requirements, ensuring all details are accurate and feasible.
- Problem Resolution: Address and resolve client complaints and issues promptly and effectively.
- Post-Sale Support: Provide after-sales support to clients, including assistance with travel documents, confirmations, and any travel-related concerns.
- 24/7 Support: Provide 24/7 support to customers. Calls from customers must be answered promptly and efficiently at all times.
- Call Handling: Missing a customer's call is unacceptable. Every call must be answered or returned as soon as possible to ensure no customer queries are neglected.
3. Operational Efficiency
- Booking Management: Handle all aspects of booking management, including reservations, ticketing, and confirmations.
- Documentation: Ensure all necessary travel documents are prepared and provided to clients, including visas, tickets, itineraries, and insurance.
- Payment Processing: Manage payment collection, process transactions, and ensure timely invoicing.
- Record Keeping: Maintain accurate records of all client interactions, bookings, and transactions.
- Login Time: Ensure a minimum daily login time of 9 hours in the calling software.
- Breaks: 1 hour of break time, including:
- 30 minutes for lunch.
- Two 15-minute breaks for tea and personal activities.
- Follow-Up Time: 1 hour for follow-ups.
- Additional Breaks: Other breaks such as downtime, auxiliary time, and meetings are subject to approval by the Team Lead.
- Unapproved Breaks: Unjustified breaks taken without the approval of the Team Lead will result in a reduction of login hours and impact payroll.
- Punctuality: If late within 15 minutes up to three times in a month, each instance will count as 15 minutes less login time. More than three instances will result in double login hour deductions as a penalty.
4. Relationship Management
- Client Relationships: Build and maintain strong relationships with clients to ensure repeat business and referrals.
- Vendor Relationships: Develop and nurture relationships with travel suppliers, airlines, hotels, and other vendors.
- Networking: Participate in industry events, trade shows, and networking activities to build connections and stay updated on industry trends.
5. Marketing and Promotion
- Campaign Participation: Actively participate in marketing campaigns and promotional activities to drive sales.
- Social Media Engagement: Engage with clients and prospects through social media platforms, promoting travel products and services.
- Feedback Collection: Gather feedback from clients to understand their experiences and improve service quality.
6. Compliance and Training
- Policy Adherence: Ensure compliance with company policies, industry regulations, and legal requirements.
- Training and Development: Participate in training sessions and stay updated on new travel products, technologies, and industry trends.
- Quality Standards: Adhere to quality standards set by the company to ensure high levels of client satisfaction.
7. Reporting and Analysis
- Sales Reports: Prepare and submit regular sales reports, including performance metrics and target achievements.
- Market Analysis: Conduct market research to identify new business opportunities and stay informed about competitors.
- Performance Review: Participate in regular performance reviews and provide feedback for continuous improvement.
Job role
Work location
Dehradun, Uttarakhand, India
Department
Restaurant / Hospitality / Tourism
Role / Category
Tourism Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
English level
Basic English
Age limit
18 - 40 years
Gender
Any gender
About company
Name
V4 Entertainment
Address
Dehradun, Uttarakhand, India
Job posted by V4 Entertainment
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