Back Office Executive

• Manage online sales inquiries and orders via Instagram, WhatsApp, and our website.
• Respond promptly and professionally to customer inquiries, providing product information, pricing, and assistance with purchases.
• Maintain accurate product listings and inventory levels across all online platforms.
• Social media content
• Provide customer service to ensure a positive shopping experience for our customers.
• Process orders accurately and efficiently, ensuring timely delivery to customers.
• Stay informed about industry trends and best practices in online sales and customer service.

Requirements:

• Previous experience in online sales, preferably in a retail or e-commerce environment.
• Strong written and verbal communication skills.
• Excellent customer service skills with a positive and friendly attitude.
• Proficiency with social media platforms, including Instagram and WhatsApp.
• Familiarity with e-commerce platforms and website management.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Passion for books and a genuine interest in promoting literacy and reading.