Bodyshop Manager

Job Title: Bodyshop Manager Department: Service / After-Sales

Reports To: Dealer Principal

Job SummaryThe Bodyshop Manager is responsible for overseeing the daily operations of the automobile bodyshop, ensuring high-quality repair work, customer satisfaction, efficient workflow, and profitability. This role involves managing technicians, coordinating with insurance companies, controlling costs, and maintaining safety and quality standards.

Key ResponsibilitiesOperations Management

• Plan, organize, and manage all bodyshop operations including denting, painting, and refinishing.
• Ensure timely completion of repairs according to manufacturer and dealership standards.
• Monitor job cards, work progress, and vehicle delivery schedules.

Team Leadership

• Supervise, train, and motivate bodyshop technicians, painters, and support staff.
• Allocate work effectively based on skills and workload.
• Conduct performance evaluations and recommend training or disciplinary actions as needed.

Customer & Insurance Coordination

• Handle customer concerns and ensure high levels of customer satisfaction.
• Coordinate with insurance companies for claims, approvals, surveys, and settlements.
• Ensure accurate estimates, documentation, and billing.

Quality Control

• Inspect completed jobs to ensure quality, safety, and compliance with standards.
• Reduce rework and ensure first-time-right repairs.
• Implement continuous improvement in repair processes.

Financial & Inventory Control

• Achieve bodyshop revenue and profitability targets.
• Control costs related to labor, materials, paint, and consumables.
• Manage inventory of spare parts, paints, and tools to avoid shortages or overstocking.

Safety & Compliance

• Ensure adherence to safety regulations, environmental norms, and dealership policies.
• Maintain cleanliness and proper layout of the bodyshop.
• Ensure proper use and maintenance of tools, equipment, and paint booths.
• Qualifications & ExperienceDiploma / Bachelor’s degree in Automobile Engineering or related field (preferred).
• 5–10 years of experience in an automobile bodyshop, with at least 2–3 years in a supervisory or managerial role.
• Strong knowledge of denting, painting, insurance processes, and estimating.
• Skills & CompetenciesLeadership and people management skills
• Strong customer-handling and communication skills
• Knowledge of bodyshop tools, materials, and repair techniques
• Ability to manage targets, costs, and timelines
• Computer literacy (DMS, estimation software, MS Office)
• Key Performance Indicators (KPIs)Bodyshop productivity and efficiency
• Customer satisfaction scores
• Insurance claim turnaround time
• Quality and rework percentage
• Revenue and cost control