BPO Manager

Avata Job

Work from home

₹50,000 - ₹70,000 monthly

Fixed

50000 - ₹70000

Earning Potential

70,000

Full Time

Min. 5 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

144 applicants

Job Description

The Primary Responsibility For The Position Is To Manage About 100 To 400+ People, Will Have Extensive Interaction With Clients From US / Other Client Facing Teams And Will Be Responsible For Building The Credibility Of The Team And Self. Team Leader For Outbound BPO Salary 30k To 40k Role : - AVP / Sr.Manager - International Operations ( International Outbound Sales Background Process) Location - Mumbai Role : The Primary Responsibility For The Position Is To Manage About 100 To 400+ People, Will Have Extensive Interaction With Clients From US / Other Client Facing Teams And Will Be Responsible For Building The Credibility Of The Team And Self. Candidate Must Work On Building And Maintaining A High Performance Team Maintains Very High Aspirations In Terms Of Quality, Productivity And Accuracy. Roles And Responsibility: - Responsible For The End-To-End Operations Delivery For The Verification And Crim Team - Acts As An Interface Between The Client Team And Operations Delivery Team For Any Day-To-Day Issues In Operations - Be Part Of SLA Discussion And Ensure Adherence To SLAs And Improve Operational Performance - Identify Process Improvement Areas And Take Initiatives To Improve Operational Metrics Like Productivity, Quality, TAT, Etc - Provide Coaching And Feedback To Team Members To Enable Them To Improve Their Performance - Monitor Transactions On An Ongoing Basis And Take Corrective Steps Where Necessary Or Make Incremental Improvements - Drive Reward And Recognition Activity On The Floor - Client Management - Ensure Compliance With Internal Policies And Procedures, External Regulations And Information Security Standards - Liaise With Sales And Solution Design Team To Grow The Account In Similar Lines Of Business - Create A Workforce Requirement Plan For The Engagement When The Team Is Growing And Future Business Is Expected - Hold Appraisal For The Process Leaders And Team Leaders In The Hierarchy.

More about this BPO Manager job

Avata Job is aggressively hiring for the job profile of BPO Manager at Delhi-NCR in Delhi-NCR locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 50,000 INR and can go up to 70,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9 AM - 6 PM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Aug-2021. For more details, download apna app and find jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 5 Years

Education

12th Pass

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - Operations

Shift

Day Shift

Interview & address details

Company Address

Interview mode

Online/Telephonic

Job posted by Avata Job

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