Business Development Executive

Details:

We are seeking a proactive and enthusiastic Business Development Executive (Support) to join our support team. This role is ideal for freshers looking to kickstart their careers in a client-facing role. You will be the first point of contact for our clients, helping to ensure a smooth experience by addressing their queries and solving their issues.

Job Description

·        Client Interaction: Engage with clients via email, WhatsApp chat, or phone to understand their queries related to our business and provide timely responses.

·        Issue Resolution: Assist clients with basic troubleshooting and escalate more complex issues to senior team members if needed.

·        Guidance: Provide clients with relevant information regarding their subscribed services to help them

·        Documentation: Record and track client interactions, issues, and resolutions in our support system/excel trackers to maintain accurate records.

·        Feedback Gathering: Capture client feedback and relay it to the team for continuous improvement in our support and services.

Qualifications:

·        Education: Regular Bachelor's degree in Business, Marketing, or a related field.

·        Communication Skills: Excellent verbal and written communication skills to interact clearly with clients.

·        Customer Service Orientation: A friendly and empathetic approach, with a genuine desire to help clients.

·        Adaptability: Ability to handle multiple client queries efficiently and adapt to different communication styles.

·        Team Collaboration: Willingness to work closely with team members and escalate issues as needed.

·        Tech Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM and project management software is a plus.