Call Quality Analyst
Navigant International Pvt Ltd
Call Quality Analyst
Navigant International Pvt Ltd
Sarita Vihar, Delhi-NCR
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
124 applicants
Benefits include: PF
Job Description
Key Responsibilities:
Conduct new hire, product, refresher, and BANT training
Deliver coaching, mock calls, and floor support to agents
Perform regular call audits and quality checks
Share feedback and corrective action plans with agents and TLs
Identify training needs through quality analysis
Ensure process, policy, and compliance adherence
Prepare and share daily/weekly/monthly QA reports
Participate in calibrations with operations and stakeholders
Support improvement in agent performance, productivity, and quality scores
Contact Numbers : 9354739536/9354739527
Job role
Work location
A- 24/5,2nd Floor Mohan Cooperative Industrial Estate (MCIE), Badarpur, New Delhi-110044 Sarita Vihar, Delhi-NCR
Department
Quality Assurance
Role / Category
Business Process Quality
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Navigant International Pvt Ltd
Address
A- 24/5,2nd Floor Mohan Cooperative Industrial Estate (MCIE), Badarpur, New Delhi-110044 Sarita Vihar, Delhi-NCR
Job posted by Navigant International Pvt Ltd
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