Cloud Kitchen Shift Manager

Key Responsibilities :

• Supervise day-to-day operations during assigned shifts, ensuring smooth functioning of the outlet.

• Monitor orders in Petpooja to ensure accuracy ≥ 98% and KPT ≤ 10 minutes.

• Conduct hygiene and safety checks at the beginning and during shifts; enforce SOP compliance.

• Supervise kitchen and packaging staff to ensure quality, portioning, and presentation standards are met.

• Check stock availability for the shift; coordinate with Assistant Outlet Manager for shortages.

• Record wastage and consumption variance; escalate issues >3% to Outlet Manager.

• Handle customer escalations during the shift and resolve on the spot where possible.

• Ensure accurate cash/billing reconciliation at end of the shift.

• Train and mentor new staff members on outlet SOPs and service standards.

Deliverables

• Shift performance log (sales, KPT, order accuracy, complaints, wastage).

• Accurate shift-level stock/wastage reporting in Supplynote.

• Cash and billing reconciliation report at end of shift.

• Complaint resolution updates to Assistant Outlet Manager.

• Hygiene and SOP compliance checklist for shift coverage.

Key Performance Indicators (KPIs)

• Order accuracy ≥ 98% during shift.

• KPT ≤ 10 minutes.

• Complaint resolution rate ≥ 95% within SLA.

• Hygiene/SOP audit score ≥ 90% at shift level.

• Wastage ≤ 1.5% of shift sales.

• Consumption variance ≤ 3%.

• Cash reconciliation accuracy = 100%.

• Staff attendance ≥ 95% during assigned shifts.

Tools / Systems Used

Petpooja (sales, order tracking, complaints).

• Supplynote (stock and wastage tracking).

• Complaint tracker (customer escalations).

• Audit dashboards (SOP/hygiene checks).

• Cash/billing reconciliation sheet.