Collection Executive / Officer

Key Responsibilities

• Contact customers via phone, email, or in person to collect overdue payments
• Follow up on outstanding invoices and negotiate payment plans when required
• Maintain accurate records of customer interactions and payment status
• Monitor aging reports and prioritize high-risk accounts
• Resolve customer queries related to billing and payment discrepancies
• Coordinate with internal teams (sales, finance, legal) for dispute resolution
• Ensure compliance with company policies and applicable collection laws
• Achieve monthly collection targets and reduce delinquency ratios
• Escalate non-responsive or high-risk accounts as per escalation matrix.