Collection Executive / Officer

Job Description – Recovery Executive / Recovery Officer Position: Recovery Executive

Department: Collection / Recovery

Location: New Delhi

Reporting To: Team Leader / Recovery Manager

• Key Responsibilities: Contact customers to recover overdue payments through calls and follow-ups.
• Remind customers about outstanding dues and provide repayment options.
• Negotiate and convince customers for timely payment.
• Maintain accurate records of customer interactions and payment commitments.
• Achieve daily, weekly, and monthly recovery targets.
• Escalate disputed or non-responsive cases to the manager.
• Ensure compliance with company policies and legal guidelines during the recovery process.
• Required Skills: Strong communication and persuasion skills (English, Hindi, or regional language).
• Good negotiation and convincing ability.
• Basic computer knowledge (MS Office / Excel / CRM tools).
• Target-driven with the ability to work under pressure.
• Professional, disciplined, and result-oriented.