Collection Team Leader

Job Title: Collection & Recovery Team Leader

Department: Collections / Recovery

Location: [pitampura delhi/ Goodwill Associates]

Reporting To: Collection Manager / Operations Head

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Job Summary:

The Collection & Recovery Team Leader will be responsible for supervising a team of telecallers or field collection executives to ensure timely recovery of overdue payments. The role requires monitoring team performance, ensuring adherence to recovery targets, and maintaining compliance with company and regulatory guidelines.

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Key Responsibilities:

Lead and motivate the collection/recovery team to achieve monthly and quarterly recovery targets.

Monitor daily collection calls and field visits, ensuring follow-ups on overdue accounts.

Allocate cases to team members and track their performance.

Handle escalated customer cases and negotiate settlements when required.

Prepare daily, weekly, and monthly reports on collection performance and delinquency trends.

Train and guide team members on communication, negotiation, and recovery techniques.

Ensure adherence to company policies, RBI/NBFC collection guidelines, and ethical practices.

Coordinate with other departments (Customer Service, Credit, Legal, etc.) for smooth recovery operations.

Identify high-risk accounts and recommend appropriate action plans.

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Key Skills & Competencies:

Strong leadership and team management skills.

Excellent communication, negotiation, and interpersonal skills.

Good understanding of collection processes (soft, hard, and legal recovery stages).

Ability to handle pressure and achieve targets.

Basic knowledge of MS Excel and reporting tools.

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Qualifications & Experience:

Education: 12th+ 

Experience: Minimum 2–5 years in collection/recovery, with at least 1 year in a supervisory role.

Industry: Banking / NBFC / Fintech / Collection Agency