Collections Supervisor

Job Title: Collection Recovery Supervisor

Company: Goodwill Associates

Location: Pitampura, Saraswati Vihar, Delhi

Experience: 5–10Years

Salary: ₹30,000 – ₹40,000 per month (Negotiable based on experience)

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Job Summary:

We are looking for a Collection Recovery Supervisor to oversee and lead our recovery team in achieving monthly collection targets. The ideal candidate should have strong leadership, negotiation, and communication skills with prior experience in collection or recovery processes (preferably in financial or telecom sector).

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Key Responsibilities:

Supervise a team of collection/recovery executives and ensure daily targets are met.

Monitor call quality, follow-ups, and payment recovery efficiency.

Allocate and track cases to ensure timely collection of outstanding dues.

Train and motivate the team to maintain productivity and compliance.

Handle escalated or high-value accounts personally for recovery.

Prepare daily, weekly, and monthly recovery reports.

Coordinate with management and clients for recovery updates.

Ensure adherence to company policies and recovery guidelines.

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Required Skills & Qualifications:

12th + DRA certificate 

5–10 years of experience in collection/recovery (at least 1 year in a supervisory role).

Strong communication and negotiation skills.

Ability to handle pressure and meet deadlines.

Proficiency in MS Excel and reporting tools.

Team management and leadership qualities.

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Working Days & Timing:

Monday to Saturday

9:30 AM – 6:30 PM

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Contact:

HR Prerna

Goodwill Associates

📍 Pitampura, Saraswati Vihar

📞 [7428126356]