CRM Executive

Key Responsibilities

• Act as the single point of contact (SPOC) for Enterprise Leased Line customers.
• Maintain regular follow-ups with customers to ensure service satisfaction.
• Handle customer complaints, service requests, and escalations efficiently.
• Coordinate with NOC, provisioning, and field teams for quick fault resolution.
• Monitor uptime, SLA adherence, and service performance for enterprise clients.
• Share outage notifications, maintenance updates, and service advisories with customers.
• Maintain customer records, circuit details, and service history.
• Identify opportunities for upselling and contract renewals.
• Ensure timely collection follow-ups in coordination with accounts team.
• Maintain CRM updates and prepare daily/weekly customer status reports.