Customer Care Executive

Delivery Coordination:

• Liaise with partner restaurants and delivery service providers to ensure timely order fulfillment.
• Monitor ongoing deliveries and proactively address potential delays or issues.

Customer Assistance:

• Respond to delivery-related inquiries from restaurant clients and end customers via WhatsApp, chat, or email.
• Resolve complaints related to food delivery, including delays, incorrect orders, or missing items, by communicating with both clients and delivery partners.

Issue Resolution:

• Quickly assess and address delivery issues, escalating them when necessary to ensure rapid and efficient resolution.
• Maintain a record of recurring issues to help identify patterns and improve service.

Order Tracking and Updates:

• Provide customers with real-time updates on order status, including ETA adjustments and any unexpected delays.
• Update customers on any substitutions or changes in delivery based on inventory or availability.

Quality Assurance:

• Gather feedback from customers on delivery quality and report any issues with packaging, presentation, or handling.
• Collaborate with the operations team to ensure continuous improvement in delivery standards.

Documentation and Reporting:

• Maintain detailed logs of all delivery interactions and resolutions.
• Generate regular reports on delivery metrics, including response times, complaint rates, and delivery accuracy.

Candidates must have working laptop & internet. Sundays are working. Week Off will be given on weekdays.