Customer Care Executive

Job Title: Customer Support Representative – Blended Process (Voice & Non-Voice)

Location: 3rd Floor, Tower-C, Unitech Business Zone, Sector-50, Gurgaon

Job Type: Full-Time

Shift: Rotational Shifts

Job Description:

We are looking for a dynamic and skilled Customer Support Representative for a Blended Process (Voice & Non-Voice) role, with a focus on providing exceptional customer service. The ideal candidate should be comfortable with handling both voice and non-voice communication channels, proficient in both Hindi and English, and ready to work in rotational shifts. The candidate should also possess excellent problem-solving skills and have prior experience of 1 to 2 years in a customer support or related role.

Key Responsibilities:

Voice Support:

• Responding to inbound calls, addressing customer inquiries, and providing resolutions in a professional and timely manner.
• Listening to customers' concerns, troubleshooting issues, and offering solutions while ensuring customer satisfaction.
• Explaining product or service features and benefits in a clear, concise manner to enhance customer understanding.

Non-Voice Support:

• Responding to customer queries via email, chat, or other messaging platforms in a polite and professional manner.
• Assisting customers with order processing, billing inquiries, and product/service support.
• Managing and updating customer accounts, resolving technical issues, or providing information as required.

Qualifications:

Education: Minimum of a high school diploma; bachelor’s degree preferred.

Experience: 1 to 2 years of relevant experience in a customer support role (blended voice and non-voice).

Language Proficiency:

• Fluency in both Hindi and English (spoken and written) is essential.
• Ability to switch between languages effortlessly depending on customer needs.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong listening skills and the ability to understand customer concerns effectively.
• Ability to manage time effectively, multi-task, and prioritize customer requests.
• High level of patience and empathy when dealing with customers.
• Proficiency in using customer support tools and software (e.g., CRM, email/chat platforms).

Blended:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for career advancement and skill development.
• Rotational shift allowances.
• Supportive and inclusive work culture.