Customer Support Executive
Blackhole Retail
Customer Support Executive
Blackhole Retail
Okhla Industrial Area, New Delhi
₹12,000 - ₹25,000 monthly
Fixed
₹12000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
106 applicants
Benefits include: Flexible Working Hours
Job Description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job role
Work location
Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Email Marketing, CRM software, Objection handling, Customer handling, Customer experience
English level
Good (Intermediate / Advanced) English
Gender
Female
About company
Name
Blackhole Retail
Address
Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi, India
Job posted by Blackhole Retail
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