Customer Relations Executive

Job Title: Customer Relationship Executive (CRE)

Department: Sales & Customer Success

Location: JANAKPURI ,WEST DELHI

Employment Type: Full-Time

About Zekay India Finance

Zekay India Finance is a fast-growing financial solutions company committed to simplifying finance for individuals and businesses across India. We believe in empowering our customers with transparent advice, tailored solutions, and long-term financial growth.

Job Summary

As a Customer Relationship Executive at Zekay India Finance, you’ll be the face of our brand — helping clients make informed financial decisions while ensuring they enjoy a seamless experience with our services. Your role will be to build strong, trust-based relationships with customers and support them throughout their financial journey.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers.
• Explain and promote Zekay India Finance’s products and services, including loans, investments, and digital finance solutions.
• Provide accurate financial guidance and assist clients in selecting suitable services.
• Resolve customer queries efficiently and maintain high levels of satisfaction.
• Track and follow up on leads generated through various channels.
• Maintain client records, transactions, and feedback using CRM tools.
• Collaborate with sales and operations teams to ensure timely service delivery.
• Meet and exceed monthly sales and customer engagement targets.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• 1–3 years of experience in customer service, financial sales, or relationship management preferred.
• Excellent verbal and written communication skills.
• Proficient in MS Office and CRM software.
• Strong interpersonal skills with a customer-first attitude.
• Ability to multitask, work independently, and handle client concerns with professionalism.

Preferred Attributes

• Prior experience in financial services, NBFCs, or banking.
• Goal-oriented, energetic, and passionate about helping customers succeed.
• Strong presentation and negotiation abilities.

Compensation & Benefits

• Competitive salary with attractive incentives.
• Career growth opportunities within Zekay India Finance.
• Supportive team culture with continuous learning and training programs.