Customer Relationship Manager

Position Open: Client Relationship Manager (Work From Home)

Company: Trivial Chapter

Location: PAN India

Experience: Experienced in Client Relationships/Grievance Handling

Employment Type: Full-time

About Trivial Chapter:

Trivial Chapter is a leading immigration consultancy dedicated to providing seamless guidance for individuals and families aiming to secure European residency or work permits. We specialize in offering personalized solutions to meet the diverse needs of our clients. With a strong reputation for trust and excellence, we empower our clients to achieve their dreams of relocating to Europe with confidence.

Role Overview:

We are looking for a dynamic to join our team. This role is ideal for individuals passionate about helping others while achieving personal growth in a supportive, target-driven environment.

Key Responsibilities:

· Client Issue Resolution: Handle complaints from existing or prospective clients regarding service quality, delays, or misunderstandings during the immigration process. Handling inbound and outbound calls.

· Coordination: Work closely with sales, documentation, and legal teams to investigate and resolve grievances efficiently.

· Record Keeping: Maintain detailed logs of all complaints, resolutions, and follow-ups to ensure transparency and compliance.

· Client Communication: Professionally communicate with dissatisfied clients via phone, email, or in person to provide solutions and rebuild trust.

· Compliance Monitoring: Ensure all responses and resolutions align with company policy, immigration laws, and ethical standards.

· Feedback Loop: Analyze common complaint trends and provide feedback to management to improve processes and customer experience.

· Reporting: Prepare regular reports on grievances handled, resolution turnaround time, and customer satisfaction post-resolution.

Requirements:

· Communication Skills: Good Communication skills

· Experience: Minimum 1 year of experience required.

· Tech-Savvy: Familiarity with CRM tools or willingness to learn.

· Customer Focus: Ability to empathize with clients and provide solutions tailored to their needs.

· Proactive Approach: Strong follow-up and organizational skills.