Customer Relationship Manager
Niftel Communications Private Limited
Customer Relationship Manager
Niftel Communications Private Limited
Vikas Puri, Delhi-NCR
₹18,000 - ₹28,000 monthly
Fixed
₹18000 - ₹28000
Earning Potential
₹28,000
Job Details
Interview Details
Job highlights
Urgently hiring
27 applicants
Benefits include: PF, Flexible Working Hours, Health Insurance, ESI (ESIC)
Job Description
Job Title: Customer Support Executive (Female Only)
Location: Delhi
Company: Niftel
Salary: Up to ₹3 LPA
Job Type: Full-time
Industry: Customer Support / BPO / Voice Process
Qualification: Graduation (Mandatory)
Job Description: Niftel is looking for motivated and skilled female candidates to join our team as Customer Support Executives. The role involves handling customer inquiries, providing excellent service, and ensuring a high level of customer satisfaction in a voice-based process.
- Key Responsibilities:Handle inbound and outbound calls to assist customers with their queries.
- Provide accurate information regarding products and services.
- Resolve customer complaints efficiently and professionally.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document and log all customer interactions in the CRM system.
- Ensure high-quality customer service by adhering to company policies and procedures.
- Requirements:Education: Graduate in any discipline (Mandatory).
- Gender: Female candidates only.
- Communication Skills: Excellent verbal communication skills in English.
- Proficient in handling voice-based customer interactions.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage time effectively.
- Basic computer knowledge (MS Office, CRM tools) is preferred.
- Salary & Benefits: Salary: Up to ₹3 LPA based on experience and skills.
- Performance-based incentives.
- Professional development and growth opportunities.
- Work Environment: Comfortable office setting in Delhi.
- Supportive and collaborative team culture.
Apply Now to be part of a dynamic team dedicated to delivering exceptional customer support!
Job role
Work location
E-47 , Vikaspuri, Budella, opposite Dusshera ground. HDFC BUILDING. Vikas Puri, Delhi-NCR
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
CRM, bpo, Domestic calling, Inbound calls, Blended process, Domestic BPO, CRE, Outbound calls, CRM strategy
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 30 years
Gender
Female
About company
Name
Niftel Communications Private Limited
Address
E-47 , Vikaspuri, Budella, opposite Dusshera ground. HDFC BUILDING. Vikas Puri, Delhi-NCR
Job posted by Niftel Communications Private Limited
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