Customer Relationship Manager

Niftel Communications Private Limited

Vikas Puri, Delhi-NCR

₹18,000 - ₹28,000 monthly

Fixed

18000 - ₹28000

Earning Potential

28,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

27 applicants

Benefits include: PF, Flexible Working Hours, Health Insurance, ESI (ESIC)

Job Description

Job Title: Customer Support Executive (Female Only)

Location: Delhi

Company: Niftel

Salary: Up to ₹3 LPA

Job Type: Full-time

Industry: Customer Support / BPO / Voice Process

Qualification: Graduation (Mandatory)


Job Description: Niftel is looking for motivated and skilled female candidates to join our team as Customer Support Executives. The role involves handling customer inquiries, providing excellent service, and ensuring a high level of customer satisfaction in a voice-based process.

  • Key Responsibilities:Handle inbound and outbound calls to assist customers with their queries.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints efficiently and professionally.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Document and log all customer interactions in the CRM system.
  • Ensure high-quality customer service by adhering to company policies and procedures.
  • Requirements:Education: Graduate in any discipline (Mandatory).
  • Gender: Female candidates only.


  • Communication Skills: Excellent verbal communication skills in English.
  • Proficient in handling voice-based customer interactions.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Basic computer knowledge (MS Office, CRM tools) is preferred.
  • Salary & Benefits: Salary: Up to ₹3 LPA based on experience and skills.
  • Performance-based incentives.
  • Professional development and growth opportunities.
  • Work Environment: Comfortable office setting in Delhi.
  • Supportive and collaborative team culture.

Apply Now to be part of a dynamic team dedicated to delivering exceptional customer support!

Job role

Work location

E-47 , Vikaspuri, Budella, opposite Dusshera ground. HDFC BUILDING. Vikas Puri, Delhi-NCR

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process

Skills

CRM, bpo, Domestic calling, Inbound calls, Blended process, Domestic BPO, CRE, Outbound calls, CRM strategy

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 30 years

Gender

Female

About company

Name

Niftel Communications Private Limited

Address

E-47 , Vikaspuri, Budella, opposite Dusshera ground. HDFC BUILDING. Vikas Puri, Delhi-NCR

Job posted by Niftel Communications Private Limited

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