Customer Support Coordinator

Order Verification:Contact customers via phone or email to verify order details, shipping addresses, and payment information.

• Confirm product availability and delivery timelines to customers.
• Resolve any order discrepancies or issues promptly and professionally.
• Non-Delivery Report (NDR) Management:Monitor and manage NDR reports to identify failed deliveries and shipment issues.
• Contact carriers and delivery partners to investigate the reasons for NDRs.
• Work closely with customers to reschedule deliveries or update shipping information to prevent future NDRs.
• Shipping Orders:Coordinate with the shipping department to ensure accurate and timely order fulfillment.
• Prepare shipping labels, documentation, and invoices as needed.
• Track and trace shipments to ensure on-time delivery and update customers on their order status.
• Customer Communication:Provide exceptional customer service by addressing inquiries, concerns, and complaints in a courteous and timely manner.
• Communicate proactively with customers regarding order updates, delays, or any potential issues.
• Assist customers with returns, exchanges, or refunds as necessary.