Job Summary:

• The Customer Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems, and supports in installation services
• Fields support calls, chat, email, and/or other communication from users
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and technical and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by available mediums to repair or replace defective products.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills are must.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Bachelor's degree in technology/biomedical or ITI or related field preferred.
• At least three years of experience in customer technical support highly preferred.
• Freshers can also apply